Trustpilot

Name: Trustpilot
Brand: Trustpilot
Rating: 3.6 (46 reviews)

Prezzi: Piano gratuito disponibile
Valutazione: 3,6 (46)
Sviluppatore: Trustpilot

Aumenta il traffico e le vendite con i feedback dei clienti di cui gli acquirenti si fidano.

Trustpilot Reviews aiuta i merchant Shopify a raccogliere più recensioni, mostrare segnali di affidabilità in tutto il negozio e aumentare le conversioni. Installa l’app in pochi minuti e inizia a costruire una credibilità immediatamente riconoscibile dagli acquirenti. Scelto da brand globali e utilizzato da milioni di consumatori, Trustpilot ti aiuta a raccogliere le recensioni dei clienti, a mostrarle sulla vetrina del negozio e a creare segnali di affidabilità utilizzati dalla ricerca guidata dall'IA (AEO) e dalle esperienze di acquisto.

Aumenta le vendite con recensioni affidabili durante tutto il percorso del cliente.
Raccogli più recensioni dei clienti dopo ogni ordine.
Aggiungi il widget per le recensioni drag & drop con una configurazione semplice e senza codice.
Sviluppa la fiducia degli acquirenti usando la voce dei clienti.
Migliora SEO e AEO con contenuti delle recensioni che generano nuovo traffico.

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App più diffuse tra i negozi simili al tuo: Con sede negli Stati Uniti

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Pannello di controllo Shopify
Facebook
Google
Instagram
Klaviyo
TikTok
Zendesk

Categorie

Recensioni dei prodotti

Opzioni di visualizzazione

Modalità di raccolta recensioni

Prezzi

Scegli il piano più adatto alla tua attività.

Gratuito

Gratis

Funzionalità

50 inviti alla recensione al mese
1 widget per mostrare le recensioni
1 utente
1 dominio
15 integrazioni e-commerce e di marketing

Starter

$1,188 /anno

Funzionalità

100 inviti alla recensione al mese
2 widget per mostrare le recensioni
1 utente
1 dominio
15 integrazioni e-commerce e di marketing
Potenzia le tue inserzioni con le risorse Trustpilot
Per piccole imprese (fino a 5 milioni di dollari di fatturato)
Disponibile solo per i nuovi clienti

Plus

$3,828 /anno

Funzionalità

300 inviti alla recensione al mese
10 widget per mostrare le recensioni
3 utenti
3 domini (con prezzo separato)
25 integrazioni e-commerce e di marketing
Potenzia le tue inserzioni con il marketing di Trustpilot
Abbina il profilo pubblico al tuo brand

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Tutte le spese sono fatturate in USD. Vedi tutte le opzioni di prezzo

Recensioni (46)

Valutazione complessiva

3,6

Numero di recensioni per livello

Il 59% delle recensioni ha 5 stelle
27
Il 7% delle recensioni ha 4 stelle
3
Il 2% delle recensioni ha 3 stelle
1
Il 2% delle recensioni ha 2 stelle
1
Il 30% delle recensioni ha 1 stelle
14

Tutte le recensioni

16 ottobre 2026

We have used Trustpilot with our Shopify store since 2023, including a paid plan in 2023/24. Setting up the new app is quick.

The problem is what comes after.

When a review states something provably untrue, such as “never delivered” or “no refund”, and you hold the delivery scan and the refund record, the product gives you no real way to deal with it.

The flagging tool has no category for false statements of fact, and rejections arrive as templates that do not address the evidence.

Account management told us in writing that it has no say over moderation decisions, and we were never offered an appeal. In our experience, removals worked reliably only once a law firm wrote on our behalf, with the same evidence we had already sent ourselves.

On the free plan, invitations are capped at 50 per month. If you are paying for review management, check first whether it covers the one task that matters most.

PICKI NIKI

Germania

6 giorni di utilizzo dell’app

Trustpilot ha risposto 21 ottobre 2026

Thank you for sharing your detailed feedback and for being a Trustpilot customer since 2023. We're sorry to hear about your frustration with the review reporting and moderation process, particularly when you've provided supporting evidence.
We understand how important it is for businesses to have confidence that their concerns are carefully considered. Our review guidelines and moderation processes are designed to apply consistently and we recognize the importance of clear communication when a review is disputed.
We'd welcome the opportunity to look into your experience more closely and help clarify the options available. Please contact us at apps@trustpilot.com so we can connect you with the appropriate team.
We appreciate your feedback and will share it with our teams as we continue working to improve the experience for businesses using Trustpilot.

Data modifica: 23 ottobre 2026

---I tried reaching out to them via several of their email addresses, but I haven’t received any response.

This app has been a complete waste of money. I paid $3,828 per year, but the app provided absolutely no value to my business. It is extremely overpriced and practically useless.

I have already uninstalled the app and contacted their support team to request a refund, but I have received absolutely no response. It feels like there is no customer service at all.

Charging customers such a high annual fee while ignoring refund requests is completely unacceptable.

I strongly recommend that others think twice before paying for this app. Based on my experience, the service and support are extremely disappointing.

Pawesome House

Stati Uniti

Circa 2 mesi di utilizzo dell’app

Trustpilot ha risposto 16 ottobre 2026

We're sorry to hear about your experience and the frustration you've encountered with our support process. We understand how disappointing this has been, particularly when trying to resolve your concerns about your subscription and refund request. Our team is actively investigating your case and coordinating internally to determine the next steps. We appreciate your patience and the opportunity to address your concerns. Please reach out to us at apps@trustpilot.com.

30 settembre 2026

Trust Pilot needs a paid tier between free and $1k+/ year for small businesses. I would happily pay a small fee for my small business but the first paid tier is just too expensive as a percentage of revenue. They get really fussy about sharing your rating on your own site as well. Seems like it is a ploy to get you to upgrade to a paid tier. Going to explore other options, including paid options, to see if I find something with better service and value for my business, in a paid tier.

Kahuna Surf Collective

Stati Uniti

2 mesi di utilizzo dell’app

Trustpilot ha risposto 1 ottobre 2026

We understand how the jump from free to our paid plan can feel hard to justify for a small business. We can also see why some of the restrictions you’ve faced when sharing your rating on your own website could further add to your concerns about the value.
Would you be open to a short call? We’d really like to hear more about your needs, including pricing and review display options and discuss how we can better support your business and deliver more value from Trustpilot. Please reach out to us at apps@trustpilot.com and we’d be happy to connect.
The Trustpilot team